Returns & Refunds

RETURN AND REFUND POLICY

RETURN WINDOW

We accept return requests within 30 days after your order has been delivered. This includes change-of-mind returns and returns of incorrectly selected products, subject to the conditions below.

To request a return, contact support@liftpro-solutions.com with your order number and the reason for your request before sending the product.

RETURN ELIGIBILITY

For voluntary returns, items must be in their original condition, unused, uninstalled, unmodified, and undamaged, with all components and hardware included. A receipt, order confirmation, or other proof of purchase is required.

Please use the original packaging where possible, or suitable protective packaging that prevents damage during return shipping. Original packaging is not mandatory.

These conditions do not limit your rights concerning defective, damaged, or incorrectly supplied products, or any mandatory rights under applicable law.

HOW TO RETURN AN ITEM

1. Email support@liftpro-solutions.com with your order number and the item you wish to return.
2. We will provide return instructions and the appropriate return address.
3. Securely package the product with all included components and hardware.
4. Send the parcel using a tracked shipping service and email us the tracking number.

Please contact us before shipping your return so that we can direct it to the correct location. The return address depends on your location and the product. Do not assume that the address on the original shipping label is the correct return address.

FITMENT AND INSTALLED PRODUCTS

Please compare the received parts with the original vehicle components and verify compatibility before installation. If you are unsure about fitment, contact us before installing or modifying the product.

Products that have been installed, modified, painted, drilled, cut, welded, or damaged during installation are not eligible for a voluntary change-of-mind return.

This exclusion does not apply where the product was defective or we supplied an incorrect item, and it does not limit mandatory consumer rights.

If the wrong product was ordered because inaccurate vehicle information was provided or the wrong vehicle, size, height, material, or installation position was selected, the customer is responsible for return shipping.

CUSTOM-MADE PRODUCTS

Products made to a customer’s individual specifications, including custom dimensions, custom heights, or specially modified parts, cannot be returned for a change of mind, except where required by applicable law.

This exclusion does not apply to defective or incorrectly supplied products. Selecting a standard size, height, or material from our regular catalogue does not, by itself, make a product custom-made.

DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS

Please inspect your order after delivery and contact support@liftpro-solutions.com promptly if an item is damaged, defective, incomplete, or different from what you ordered.

Include your order number, a description of the issue, and, where possible, clear photographs of the product, packaging, and shipping label.

We will review the issue and arrange an appropriate solution, such as replacement parts, a replacement product, repair, or a partial or full refund, in accordance with applicable consumer rights. A partial refund will only be used as a resolution with your agreement.

If a return is required because of our error or a confirmed defect, we will cover the reasonable return shipping cost. Depending on your location, we may provide a return label or arrange reimbursement for tracked return shipping. If you need to purchase shipping yourself, please agree the service and cost with us in advance and retain the payment receipt.

RETURN SHIPPING AND COSTS

For change-of-mind returns, incorrectly selected products, or incorrect vehicle information provided by the customer, the customer pays the return shipping cost.

Please use tracked shipping and retain proof of dispatch. Pack the product securely to protect it during transit. Responsibility for loss or damage during return shipping will be determined in accordance with applicable law.

We do not charge a restocking fee.

Original shipping charges are not refundable for voluntary change-of-mind returns unless applicable law requires otherwise. If the return results from our error or a defective product, the applicable original shipping charges will also be refunded.

Customs duties, import taxes, brokerage fees, and other charges paid directly to third parties are not included in refunds issued by us. You may be able to request reimbursement from the relevant authority or service provider. This does not limit any reimbursement obligation imposed on us by applicable law.

REFUNDS

We will inspect your return and notify you of the outcome within 5 business days of receiving it.

For eligible returns, we will issue your refund to the original payment method within 3–5 business days of receiving the returned item. If we cannot approve your refund, we will explain the reason by email within the same inspection period.

Your bank or payment provider may require additional time to process and display the refund after we issue it.

Any shorter refund deadlines or other mandatory requirements under applicable law will take precedence.

ORDER CANCELLATIONS

You may cancel your order for a full refund before it is physically handed over to the carrier. Please contact support@liftpro-solutions.com as soon as possible.

The creation of a shipping label or tracking number alone does not mean that the order has been handed over to the carrier.

Once the order has been handed over to the carrier, cancellation is no longer available. You may request a return after delivery under this policy.

Refunds for confirmed cancellations will be issued to the original payment method within 3–5 business days of cancellation confirmation, unless applicable law requires an earlier refund.

EUROPEAN UNION CUSTOMERS

Nothing in this policy limits mandatory consumer rights under applicable law.

Where the European Union right of withdrawal applies, you may notify us of your decision to withdraw within 14 days after receiving the goods, without giving a reason. You must send the goods back within 14 days after notifying us of your withdrawal.

We will refund payments covered by the right of withdrawal, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

Additional delivery costs arising from your choice of a more expensive delivery option are not refundable under the right of withdrawal.

You are responsible for the direct return shipping cost unless the product is defective, incorrect, or applicable law requires otherwise.

You may inspect the goods to establish their nature, characteristics, and functioning. Where permitted by law, we may deduct an amount reflecting a reduction in value caused by handling beyond what is necessary for that purpose. Original packaging is not a condition for exercising your statutory right of withdrawal.

The right of withdrawal may not apply to goods made to your specifications or clearly personalized.

Our voluntary 30-day return policy applies in addition to your statutory rights.

CONTACT

For return requests, cancellations, or questions about this policy, please contact:

LiftPro Solutions
Email: support@liftpro-solutions.com
Contact form: https://liftpro-solutions.com/pages/contact