12-Month Product Warranty

12-MONTH PRODUCT WARRANTY

LiftPro Solutions provides a 12-month commercial warranty against defects in materials and workmanship, beginning on the date the product is delivered.

This warranty is provided at no additional charge by Roman Ivanov, trading as LiftPro Solutions. It applies to products purchased directly from liftpro-solutions.com across our supported shipping destinations.

This warranty does not replace or limit any mandatory consumer rights under applicable law.

WHAT THE WARRANTY COVERS

This warranty covers defects in materials or manufacture, including failure of a component supplied by LiftPro Solutions during normal intended use where the failure results from a manufacturing defect.

Installation or normal use does not, by itself, invalidate a claim for a manufacturing defect. The unused and uninstalled condition required for voluntary returns does not apply to valid warranty claims.

MISSING, INCORRECT, OR DAMAGED ITEMS

Please inspect your order before installation and contact us promptly if a component is missing, incorrect, or damaged.

Do not install a product that appears incorrect, damaged, or unsafe.

Discovering an issue after installation does not automatically remove your rights, particularly where the issue could not reasonably have been identified beforehand.

WHAT THE WARRANTY DOES NOT COVER

This commercial warranty does not cover damage or failure caused by:

  • Incorrect installation, incorrect tightening torque, unsuitable tools, or failure to follow applicable installation instructions.
  • Collision, impact, overload, racing, competition, or use outside the product’s intended purpose.
  • Drilling, cutting, welding, grinding, or other modifications that cause or contribute to the reported problem.
  • Installation on an incompatible vehicle or suspension configuration.
  • Use with non-standard springs, struts, top mounts, or other modified suspension components where that configuration causes or contributes to the problem.
  • Use on vehicles with air suspension unless the product page explicitly confirms compatibility.

Normal wear and superficial marks resulting from ordinary use are not manufacturing defects.

A color difference from listing photographs is not, by itself, a manufacturing defect where the listing states that colors may vary and the difference does not affect the product’s specification or function.

An unrelated modification or vehicle condition does not automatically invalidate a claim for a separate manufacturing defect.

FITMENT AND INSTALLATION

Please verify compatibility and compare the supplied components with the vehicle before installation. Contact us if anything is unclear or appears incorrect.

Suspension components should be installed by a qualified professional using suitable tools and the applicable installation and torque specifications.

If we confirmed compatibility based on accurate vehicle information supplied by you and the product does not fit as confirmed, contact us so that we can investigate and arrange an appropriate solution.

HOW TO MAKE A WARRANTY CLAIM

Email support@liftpro-solutions.com and include:

  • Your order number or other proof of purchase.
  • Vehicle make, model, model year, and drivetrain.
  • VIN, if requested to verify compatibility.
  • A description of the problem and when it became apparent.
  • Clear photographs of the product, installation position, and reported defect, where safely possible.
  • A short video, if it helps demonstrate the issue and can be recorded safely.

We may request additional information reasonably necessary to assess the claim.

Do not continue using a product that appears damaged or unsafe. Do not modify or discard the product while the claim is being reviewed. Do not put yourself at risk to obtain photographs or other evidence.

ASSESSMENT AND RESOLUTION

We initially assess warranty claims remotely using the information, photographs, and videos provided.

Where this evidence is sufficient, we may resolve an approved claim without requiring the product to be returned. Depending on the issue, the solution may include:

  • Sending a replacement component.
  • Replacing the affected product.
  • Repair, where practical.
  • A partial or full refund, as appropriate.

A return is not automatically required for every warranty claim. If we confirm that no return is needed, we will provide instructions about retaining or safely disposing of the affected component.

If a physical inspection is necessary, we will explain the reason and provide return instructions before you send anything.

Any mandatory rights concerning the available remedies or your choice of remedy remain unaffected. We will communicate the proposed resolution and expected timeframe and handle approved claims within a reasonable time.

RETURN SHIPPING

Do not return a product without contacting us first.

For voluntary returns of non-defective products, including a change of mind or an incorrect selection by the customer, return shipping is paid by the customer under our Return and Refund Policy.

Warranty claims are assessed separately from voluntary returns. Where a warranty claim can be resolved remotely, no return shipment is required.

If a return is necessary for a warranty claim, we will confirm the return address, shipping method, and responsibility for shipping costs before shipment. Costs will be allocated in accordance with applicable law. Where we are legally responsible for return shipping because of a defect or our error, we will arrange or reimburse the necessary reasonable shipping costs.

Please contact us before purchasing return shipping so that we can agree on a suitable method and cost. This procedure does not limit mandatory consumer rights.

Original packaging is not required for a warranty claim, but any returned product must be packed securely.

INSTALLATION AND OTHER EXPENSES

Except where required by applicable law, this commercial warranty does not cover labor, removal or reinstallation, wheel alignment, towing, storage, vehicle downtime, or other consequential expenses.

This exclusion does not limit any right to recover these costs where applicable law requires us to cover them.

YOUR STATUTORY RIGHTS

Your statutory rights concerning faulty, incorrectly described, or non-conforming goods remain unaffected and may continue beyond the 12-month commercial warranty period.

Where European Union consumer protection rules apply, consumers generally benefit from a minimum two-year legal guarantee of conformity, subject to applicable national law. This commercial warranty does not reduce that protection.

RETURN AND REFUND POLICY

For voluntary returns, cancellations, and additional information about defective or incorrect items, please see:

https://liftpro-solutions.com/policies/refund-policy

CONTACT AND WARRANTY PROVIDER

Roman Ivanov, trading as LiftPro Solutions

74A Holosiivskyi Avenue, Apartment 56
Kyiv, 03040
Ukraine

Email: support@liftpro-solutions.com
Phone: +380 68 879 4679
Contact form: https://liftpro-solutions.com/pages/contact

The address above is our business contact address. Please contact us for the appropriate return address before sending any product.