Privacy policy

PRIVACY POLICY

Last updated: October 15, 2026

WHO WE ARE

LiftPro Solutions is owned and operated by Roman Ivanov, trading as LiftPro Solutions. For the personal information we process to operate this store, handle orders, and provide customer support, Roman Ivanov is the data controller.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit liftpro-solutions.com, purchase products, or communicate with us.

Business contact address:

74A Holosiivskyi Avenue, Apartment 56
Kyiv, 03040
Ukraine

Email: support@liftpro-solutions.com
Phone: +380 68 879 4679
Contact form: https://liftpro-solutions.com/pages/contact

Our store is hosted on Shopify. Shopify also processes personal information as described below.

PERSONAL INFORMATION WE COLLECT

Depending on your interactions with us, we collect the following categories of information:

Contact and delivery information:
Your name, email address, telephone number, billing address, and delivery address.

Order and transaction information:
Products ordered, order numbers, purchase history, payment status, transaction references, shipping details, and information about cancellations, returns, refunds, or warranty claims.

Payment information:
Payment providers process the payment details needed to complete your transaction. We receive information necessary to confirm and manage payments, refunds, and disputes. Please do not send full payment card details, security codes, or account passwords by email or through our contact form.

Vehicle and compatibility information:
Vehicle make, model, generation, model year, drivetrain, suspension configuration, modifications, VIN where provided or requested, measurements, and photographs or videos supplied for compatibility checks or product support.

Account information:
If you use a customer account, account identifiers, contact details, preferences, and authentication-related information processed through the account service.

Communications:
Messages, enquiries, reviews, and supporting information you send to us.

Device and usage information:
IP address, browser and device information, identifiers, pages and products viewed, interactions with the store, and information collected through cookies or similar technologies, subject to applicable consent requirements.

HOW WE COLLECT INFORMATION

We collect information:

Directly from you when you place an order, submit a form, contact us, or provide supporting documents or photographs.
Automatically when you interact with the store, through Shopify and technologies used on the website.
From providers involved in payments, shipping, fraud prevention, and other services needed to operate the store.
From advertising or analytics partners where these services are used and permitted by your choices and applicable law.

HOW WE USE INFORMATION

We use personal information to:

Process payments and fulfil orders.
Check vehicle compatibility and clarify product selection.
Arrange shipping and provide tracking updates.
Handle customer enquiries, cancellations, returns, refunds, and warranty claims.
Operate customer accounts and remember relevant preferences.
Maintain and improve the website and understand how it is used.
Protect the store and customers against fraud, misuse, and security threats.
Send marketing communications and provide relevant advertising where permitted.
Maintain necessary business records, comply with legal obligations, and establish or defend legal claims.

VEHICLE DETAILS, VIN, AND PHOTOGRAPHS

We use vehicle information, VINs, measurements, photographs, and videos to assess compatibility, investigate reported issues, and support orders or warranty claims.

Please provide only information relevant to your enquiry. Where possible, remove or obscure unrelated personal details, faces, documents, and vehicle registration plates from photographs.

A VIN is not required for every enquiry or order. If we need additional information to assess compatibility, we will explain what is required. Without sufficient information, we may be unable to confirm fitment or proceed with an order.

We may share relevant technical information with suppliers or technical service providers where necessary to investigate compatibility or a reported defect, limiting the information to what is needed.

LEGAL BASES FOR PROCESSING

Where applicable data protection law requires a legal basis, we rely on:

Performance of a contract or steps requested before a contract:
To respond to purchase enquiries, check compatibility for a proposed purchase, process orders and payments, arrange delivery, and handle contractual returns or warranty obligations.

Legal obligations:
To maintain records required by law, respond to valid legal requests, and fulfil applicable consumer protection and other legal duties.

Legitimate interests:
To secure and improve our services, prevent fraud, respond to general enquiries, maintain appropriate business records, and establish or defend claims. We consider your rights and interests when relying on this basis.

Consent:
For non-essential cookies, certain analytics or advertising activities, and marketing communications where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before you withdrew it.

COOKIES AND SIMILAR TECHNOLOGIES

Our store uses cookies and similar technologies for essential functions such as shopping carts, security, and remembering privacy choices. Depending on the services enabled and your choices, these technologies may also support analytics, personalization, and advertising.

Where required, we request consent before using non-essential technologies. You can accept, decline, or manage the available categories through the cookie banner or privacy controls provided on the website.

You can also manage cookies through your browser. Blocking essential cookies may affect shopping cart, account, or checkout functions. Deleting cookies may remove saved preferences and cause the consent banner to appear again.

For help managing your privacy choices, contact support@liftpro-solutions.com.

SHOPIFY AND SHOPIFY NETWORK INTELLIGENCE

Shopify provides the platform on which our store operates.

We have Shopify Network Intelligence enabled. Through Shopify’s enhanced services, information about your interactions with our store may be combined with information from your interactions with Shopify and other merchants to support personalization, advertising, analytics, and service improvements.

Information is shared with Shopify and relevant service providers, which may process it in other countries. Depending on the processing involved, Shopify may act on our behalf or as a separate controller responsible for its own processing and responding to related privacy requests.

For details, read Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You can also exercise applicable choices regarding Shopify’s processing through its privacy portal:

https://privacy.shopify.com/en

WHO WE SHARE INFORMATION WITH

We disclose information where necessary to:

Shopify, for hosting, checkout, account services, and related platform functions.
Payment providers and payment intermediaries, for transactions, refunds, fraud checks, and disputes.
Shipping carriers, fulfilment partners, and customs-related service providers, for delivery and shipment enquiries.
Technical, hosting, communication, and customer support providers that help operate our business.
Relevant suppliers or technical specialists when investigating compatibility or product issues.
Analytics and advertising partners, subject to applicable consent and opt-out requirements.
Professional advisers or public authorities where reasonably necessary to comply with law, protect rights, or resolve disputes.

If the business is transferred or reorganized, relevant information may be disclosed as part of that transaction, subject to applicable safeguards.

We limit disclosures to information reasonably needed for the relevant purpose.

ADVERTISING AND DATA SHARING CHOICES

Certain disclosures for personalized advertising may constitute “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Depending on your location, you may have the right to opt out of these activities. Use our data sharing opt-out page:

https://liftpro-solutions.com/pages/data-sharing-opt-out

Where applicable, we recognize Global Privacy Control signals as an opt-out request for the relevant browser or device. Where the signal can be associated with your account, the choice may also be applied to that account.

Other browser “Do Not Track” signals are not necessarily treated as opt-out requests.

MARKETING COMMUNICATIONS

Where permitted, we may send promotional communications. You can unsubscribe from marketing emails using the link included in the message or by contacting us.

Opting out of marketing does not stop essential communications about orders, payments, delivery, returns, security, or customer support.

INTERNATIONAL PROCESSING

Our business operates in Ukraine, and Shopify and other providers may process information in countries outside your country of residence, including the United States and Canada.

Where applicable law requires safeguards for international transfers, these may include adequacy decisions, standard contractual clauses, or other legally recognized mechanisms.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal and recordkeeping requirements.

The retention period depends on the type of information and its purpose:

Order and payment records are retained as needed for fulfilment, accounting, legal obligations, and disputes.
Compatibility information and support records are retained as needed to support the relevant enquiry, order, or warranty claim.
Account information is retained as needed to provide the account service.
Marketing preferences are retained as needed to respect your choices.
Technical and usage information is retained according to the relevant service settings and operational needs.

Information may be retained longer where necessary to comply with law or resolve an ongoing dispute. When no longer needed, it is deleted or anonymized as appropriate.

SECURITY

We use reasonable technical and organizational measures to protect personal information. However, no online service or method of transmission can be guaranteed completely secure.

Please do not send passwords, full card details, or unrelated sensitive documents through ordinary email or contact forms.

YOUR RIGHTS

Depending on your location and applicable law, you may have rights to:

Access your personal information and obtain a copy.
Correct inaccurate or incomplete information.
Request deletion.
Restrict or object to certain processing.
Receive information in a portable format.
Withdraw consent.
Opt out of certain advertising-related processing or disclosures.
Appeal a decision about a privacy request, where applicable.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records even after a deletion request.

To submit a request, email support@liftpro-solutions.com. We may request information reasonably necessary to verify your identity. Authorized representatives may submit requests where permitted, subject to verification of their authority.

We respond within the period required by applicable law and do not discriminate against customers for exercising their privacy rights.

COMPLAINTS

If you have a concern about our handling of personal information, please contact us.

You may also complain to the relevant data protection authority, including the authority in your place of residence where applicable. You do not have to contact us first to exercise that right.

CHILDREN’S INFORMATION

Our store is intended for adults and is not directed at children. We do not knowingly collect personal information from children under 16 or knowingly sell or share their information for targeted advertising.

If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information.

CHANGES TO THIS POLICY

We may update this policy to reflect changes in our services, processing practices, or legal obligations.

The updated version will be published on this page with a revised date. Where required by law, we will provide additional notice or request consent.

CONTACT

Data controller: Roman Ivanov, trading as LiftPro Solutions

74A Holosiivskyi Avenue, Apartment 56
Kyiv, 03040
Ukraine

Email: support@liftpro-solutions.com
Phone: +380 68 879 4679
Contact form: https://liftpro-solutions.com/pages/contact