Shipping policy
SHIPPING & DELIVERY POLICY
LiftPro Solutions ships to the destinations listed below. Every shipment includes tracking.
SHIPPING DESTINATIONS
We currently offer shipping to the following countries and territories:
Albania, Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Malaysia, Mexico, Moldova, Netherlands, New Caledonia, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, United States, and U.S. Outlying Islands.
Shipping availability for your specific address and the products in your order is confirmed at checkout. If your destination is not available at checkout, please contact us before ordering.
DISPATCH LOCATIONS
Orders are primarily dispatched from Ukraine. Selected products may be dispatched from our partner warehouse in the United States, depending on stock availability and the delivery destination.
The business contact address shown on our website is not necessarily the dispatch location or the return address for your order. Please contact us before returning any product.
ORDER PROCESSING
Orders are normally prepared and dispatched within 1–5 business days after payment and receipt of any vehicle information needed to confirm compatibility.
For vehicle-specific suspension parts, we review the vehicle information provided before dispatch. If additional information is needed, such as the VIN, drivetrain details, photographs, or measurements, we will contact you. The processing period begins once the required information has been received.
Business days are Monday through Friday, excluding public holidays.
If we expect processing to take longer than the stated period, we will contact you with an update.
ESTIMATED DELIVERY TIMES
The following estimates apply after the parcel has been handed over to the carrier. Order processing time is additional.
12–14 business days after dispatch:
Albania, Austria, Belgium, Bulgaria, Canada, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Malaysia, Moldova, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, and United States.
14–21 business days after dispatch:
Australia, India, Mexico, New Caledonia, New Zealand, Saudi Arabia, and U.S. Outlying Islands.
Including our normal processing period, the estimated total time is:
- 13–19 business days for destinations with a 12–14-business-day transit estimate.
- 15–26 business days for destinations with a 14–21-business-day transit estimate.
These estimates assume that any required vehicle information has been provided without delay.
Delivery times are estimates, not guarantees. Customs inspections, public holidays, severe weather, remote-area delivery, and carrier disruptions may affect the final delivery date. If your order is delayed, please contact us for assistance.
SHIPPING CHARGES
Shipping charges are displayed at checkout before payment. The amount depends on the delivery destination and the products included in the order.
The shipping charge shown at checkout applies to your order. If we split an order into multiple parcels, we will not charge additional shipping fees solely because of that split.
TRACKING
Tracking details are sent after the shipment has been arranged. Creating a shipping label or tracking number does not necessarily mean the parcel has already been handed over to the carrier.
International tracking may show limited movement while the parcel travels between logistics partners or through an international hub. Additional scans may appear after the parcel enters the destination country’s delivery network.
If you have not received your tracking details or need help interpreting a tracking update, please contact us.
IMPORT DUTIES AND TAXES
United States:
LiftPro Solutions covers applicable import duties for orders delivered to the United States. Customers should not be asked to pay additional import duties on delivery. If a carrier requests an import-related payment, please contact us so that we can review and resolve the request.
Other destinations:
Local VAT, import duties, brokerage fees, or customs charges may apply. These charges are the customer’s responsibility unless they were included in the amount collected at checkout.
Charges imposed by customs authorities or carriers are separate from our shipping charges. Please contact your local customs authority if you need information about potential import costs before placing an order.
SPLIT SHIPMENTS
Some orders may be shipped in more than one parcel because products are dispatched from different locations or packed separately.
If your order is split, we will provide tracking information for each parcel. Parcels from the same order may arrive on different dates.
DELIVERY ADDRESSES AND CHANGES
Please check your delivery address and contact details carefully before completing payment.
If a correction is needed, contact us immediately at support@liftpro-solutions.com. We cannot guarantee an address change after the parcel has been handed over to the carrier.
If an incorrect or incomplete address results in a returned parcel or requires redelivery, we will contact you to discuss the available options and any additional shipping cost before arranging another shipment.
DELAYED, MISSING, OR DAMAGED PARCELS
If your parcel has not arrived within the estimated delivery window, or tracking has not updated for an extended period, please contact us with your order number.
We will review the tracking history and open an enquiry with the carrier when appropriate. If the parcel is confirmed lost, we will arrange an appropriate resolution, such as a replacement or refund.
If your order arrives damaged or incomplete, please contact us promptly. Include your order number and, where possible, clear photographs of the product, packaging, and shipping label. Keep the packaging while the issue is being reviewed.
ORDER CANCELLATIONS AND RETURNS
Please contact us as soon as possible if you wish to cancel an order. Orders can be cancelled before they have been handed over to the carrier. Creating a shipping label alone does not mean an order has been dispatched.
Once an order has been handed over to the carrier, you may request a return after delivery under our Return and Refund Policy:
https://liftpro-solutions.com/policies/refund-policy
CONTACT
LiftPro Solutions
Owned and operated by Roman Ivanov
Email: support@liftpro-solutions.com
Phone: +380 68 879 4679
Contact form: https://liftpro-solutions.com/pages/contact
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, Kyiv time (EET/EEST), excluding public holidays.
We normally respond within 1–2 business days.